Refund Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

1. Introduction
At SDASMS, we strive to provide reliable and high-quality bulk SMS services. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.

2. Eligibility for Refunds
Refunds may be granted under the following circumstances:

  • Service Failure: If the service is unavailable or fails due to a technical issue on our end, and no reasonable resolution is provided.
  • Duplicate Transactions: If a payment is accidentally charged more than once.
  • Incorrect Charges: If an overcharge occurs due to a billing error.
  • Unused Credits: If a user purchases SMS credits but has not used any, a refund request may be considered within 7 days of purchase.

3. Non-Refundable Situations
Refunds will not be issued in the following cases:

  • If the issue arises due to user error, such as incorrect phone numbers or message content.
  • If messages are delayed or blocked due to recipient network restrictions.
  • If the user violates our Terms of Service or engages in spam or fraudulent activities.
  • If a refund request is made after 7 days of the purchase date.
  • If SMS credits have been partially used.

4. Refund Process
To request a refund, please follow these steps:

  1. Contact our support team at support@sdasms.com with your order details and the reason for the refund request.
  2. Our team will review the request and respond within 5 business days.
  3. If approved, refunds will be processed using the original payment method within 10 business days.

5. Chargebacks and Disputes
If a chargeback or dispute is filed with your payment provider, your account may be suspended pending resolution. We encourage customers to contact us directly for any billing concerns before initiating a chargeback.

6. Changes to This Policy
SDASMS reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the revised effective date.

7. Contact Us
For any questions regarding this Refund Policy, please contact us at: SDASMS
Email: support@sdasms.com