What is bulk SMS and how does it work?

Bulk SMS is a service that allows you to send large volumes of text messages to multiple recipients simultaneously. It works through an SMS gateway that connects your application to mobile networks, ensuring fast and reliable delivery to your audience.

How reliable is SDASMS for message delivery?

SDASMS provides industry-leading delivery rates of 99.2%. We have direct connections to local networks across Africa, ensuring your messages reach their destination quickly and reliably without intermediary delays.

What are the pricing options available?

SDASMS offers flexible pricing models including Pay-As-You-Go for occasional senders and volume-based discounts for organizations with larger messaging needs. There are no hidden fees and you only pay for what you use.

Can I schedule messages for later delivery?

Yes! SDASMS supports message scheduling, allowing you to compose messages now and send them at the optimal time. This is perfect for time-sensitive announcements, event reminders, and coordinated campaigns.

Is there an API available for integration?

Absolutely. SDASMS provides a robust REST API with comprehensive documentation, SDKs for popular programming languages, and webhook support. You can integrate SMS capabilities into your existing applications in minutes.

Which African countries does SDASMS cover?

SDASMS covers all major African regions including Kenya, Nigeria, South Africa, Uganda, Ghana, Tanzania, and many more. Our direct network connections ensure reliable delivery across the continent.

How do I get started with SDASMS?

Getting started is simple: create a free account, add credits or choose a pricing plan, import your contacts, and start sending messages immediately. Our intuitive dashboard makes the entire process straightforward.

Is my data secure with SDASMS?

Yes, SDASMS takes data security seriously. We use end-to-end encryption, comply with data protection regulations, and never share your contact lists with third parties. Your data remains yours at all times.

SDASMS – Digital Evangelism Messaging Platform

Introduction

SDASMS Africa ("SDASMS," "we," "us," or "our") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sdasms.com, use our mobile applications, or interact with our SMS messaging platform and related services (collectively, the "Services"). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We encourage you to read this Privacy Policy carefully and to check this page periodically for changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.

Information We Collect

Personal Information

When you register for an account, make a purchase, or interact with our Services, we may collect personal identification information, including but not limited to your full name, email address, phone number, organization name, billing address, and payment information. This information is necessary to provide you with our Services, process transactions, communicate with you about your account, and comply with legal obligations.

Usage Data

We automatically collect certain information when you access or use our Services, including your IP address, browser type, operating system, referring URLs, access times, and the pages you have viewed directly before and after accessing the Services. This data helps us understand how users interact with our platform, identify performance issues, and improve the overall user experience. We may also collect information about the messages sent through our platform, including delivery status and timestamps, for quality assurance and compliance purposes.

Cookies and Tracking Technologies

Our Services use cookies, web beacons, tracking pixels, and other similar technologies to collect information about your browsing activities. For more details on how we use cookies, please refer to our Cookies Policy. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.

How We Use Your Information

We use the information we collect for a variety of purposes, including to:

Provide, operate, and maintain our Services, including processing your SMS campaigns and delivering messages on your behalf
Improve, personalize, and expand our Services based on usage patterns and user feedback
Understand and analyze how you use our Services and develop new features and services
Process transactions and send related information, including purchase confirmations and invoices
Communicate with you, including responding to your comments, questions, and requests, and providing customer service and support
Send you technical notices, updates, security alerts, and administrative messages
Monitor and analyze usage and trends to improve your experience with our Services
Detect, prevent, and address technical issues, fraud, or other illegal activities
Comply with applicable laws, regulations, and legal processes

Sharing of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and advertisers for the purposes outlined above. We may also share your information in the following situations:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, SMS delivery, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your personal information only for the purpose of providing the services we have engaged them to perform.
Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of such transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.
Protection of Rights: We may disclose your information where we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include encryption of data in transit and at rest, regular security audits, access controls, and secure data centers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to protect your account credentials.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Message delivery records are retained for a period of 90 days for compliance and dispute resolution purposes. Account information is retained for the duration of your account and for a reasonable period thereafter as required by law. Upon request, we will delete your personal information in accordance with applicable data protection laws, subject to certain exceptions prescribed by law.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights with respect to your personal information:

Access: The right to request access to the personal information we hold about you and to obtain a copy of such information.
Correction: The right to request that we correct any inaccurate or incomplete personal information.
Deletion: The right to request that we delete your personal information, subject to certain exceptions prescribed by law.
Restriction: The right to request that we restrict the processing of your personal information under certain circumstances.
Portability: The right to request that we transfer your personal information to another service provider in a structured, commonly used, machine-readable format.
Objection: The right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sdasms.com
Website: sdasms.com/contact
Address: PAPU Tower 6th Floor, 10636 Moshi Rd, Arusha, Tanzania